Frequently asked questions

Purchase-related

Delivery times vary depending on availability, configuration, and size. For in-stock products that can fulfill the needs of your application, delivery time can be as short as 7-10 business days. Please contact us to verify availability.

We strive to develop unique solutions with our product range that best fit the specific requirements and needs of each application. Some products, customized solutions, and/or unique application requirements may require special ordering where longer delivery times apply.

It is important to note that delays may occur due to uncontrollable circumstances such as supply chain, shipping, quality control, and holidays.

We deliver and provide support for our products throughout Sweden.

For other countries, please contact us.

We offer a warranty on all parts, components, and work by authorized personnel. Contact us for more information.

We also offer unlimited technical support by phone and email should you need technical assistance. This service is available at no charge for the duration of ownership.

Yes, we do. We work with Leasio who offers flexible financing solutions.

Contact us for more information.

Although it is possible to add more panels, differences in color and brightness between purchased sets may occur due to production batches and the natural aging of LEDs that occurs with use over time. This applies to all manufacturers.

We recommend buying the largest possible screen that you will need in the long term.

Our LED video display panels are modular. They are designed to be used in combination with each other to create many different possible screen sizes and formats for complete scalability and flexibility.

No, but LED video displays are mainly designed to be used in large formats. The exception is creative setups like seamless corners or wide formats like banners or displays.

For screens under 110 inches, we recommend considering LED TVs instead. When it comes to LED TVs and LED displays, the pricing and value of the technology directly correlate. TV screens under 110 inches will generally be cheaper than LED displays and provide better picture clarity for the size.

Feel free to contact us to see how we can help you.

LED video displays are classified as professional video equipment, primarily intended for commercial use. While it is possible to integrate an LED display into a home, there are many variables and requirements for installation that should only be carried out by a qualified installer.

Please contact us for advice on your specific situation.

Yes, we do. We have a modern office in Linköping where you can see our products.

All visits are by appointment only. This way we can ensure that the products you want to see are available and ready for demonstration and that we can set aside time to help you.

Please send an email to sales@trefyr.se to make an appointment.

The P-numbers or mm-numbers listed on our website represent the pixel pitch of a particular LED model or LED display package. This number indicates the distance, in millimeters, between each LED pixel to measure the pixel density.

If you are unsure which product is best for you, please do not hesitate to contact us. Our representatives are well-trained to evaluate and fully understand your needs to advise which product is best suited for your installation, as well as provide information to help you make an informed and confident purchasing decision.

Rent-related

LED video displays are suitable for a wide variety of events such as concerts, conferences, trade shows, corporate events, outdoor festivals, sporting events, weddings and much more. They improve visibility and engagement for audiences of all sizes, both indoors and outdoors.

We can help you choose the perfect screen size based on the type of event, venue layout, expected audience size, and viewing distance. Contact us to discuss your needs and we will recommend a size to suit your project.

Yes, we offer LED video displays suitable for both indoor and outdoor environments. Our outdoor displays are weatherproof, ensuring reliable performance even in challenging weather conditions.

For best availability, we recommend booking as early as possible, preferably several weeks before your event. This is particularly important during peak seasons when demand can be high. However, we will do our best to accommodate early requests whenever possible.

Yes, through our partners we can also offer complete solutions with light and sound technology. This means that you as a customer can feel confident that we will help you all the way from idea to full-scale event.

Yes, our technicians can be on-site to ensure everything runs smoothly and to solve any technical problems that may arise.

Rental costs vary depending on factors such as screen size, rental time, location, and any additional equipment or services needed. Contact us for a customized quote based on your specific event needs.

We offer rental of LED video displays throughout Sweden, but also throughout Europe and the US.

Technical

There are generally three ways to mount or install an LED video display.

Flying – the LED display is hung from an overhead structure. For example, from a rope or ceiling mount.

Ground mounting Ground mounting requires you to purchase a ground support system that is fixed behind the LED display. These can be modular for mobile use and the bottom of the display will generally sit just a few centimeters off the floor.

Wall mounting – Wall-mounted LED displays provide an integrated look in your space. Wall-mounted solutions are permanently installed and may require some preparation to ensure a safe and professional installation. Wall-mounted LED displays offer easy installation and easy access from the front of the display for future servicing without having to be removed or dismantled.

We offer different mounting solutions to meet your unique needs. Contact us if you are unsure which product and mounting type is right for you.

If you purchase an LED display for mobile, stage, or special events with your support structure, you can usually install it on your own with guidance from us.

For permanent installations, regardless of the mounting type, we recommend professional installation by qualified personnel. It’s not as easy as hanging a regular TV. It is important to make sure that the LED screens are hung/mounted flat and with even weight distribution. Otherwise, gaps can occur that impair the viewing experience. In addition, LED displays can weigh a lot and must be installed in a safe way for the environment.

We offer installation solutions, please contact us for more information.

Yes, we do. We have extensive experience in LED installations and can help you with the installation and the first use of your LED display, as well as support you if you need help after the installation.

Contact us for more information on installation services.

In most cases, you will need a PC or MAC to use the LED video display or LED screen. If you plan to use a PC for video output, the PC will need a secondary display output to connect to the video processor, such as HDMI, DisplayPort, VGA, or DVI. TF LED processors and controllers can accept HDMI, DVI, VGA, and SDI connections.

To configure and control your LED video display, you need NovaStar’s LCT or SmartLCT software. This program is only intended for configuration and some control and diagnostic functions related to your LED display. It does not have any functions for media playback.

NOTE: Some video processors allow you to configure the display directly via a built-in menu.

For general media playback, your video wall will basically mirror whatever input source you connect to the processor. So you can use whatever existing video or presentation software you are most comfortable with.

Yes, you can. Be sure to let us know which devices you want to use so that we can provide a video processor compatible with your system.

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